Appeals & Complaints
Certification Appeals & Complaints Framework
Param Personnel Certification Body maintains a structured appeals and complaints process for ISO 45001 Lead Auditor certification, ensuring transparent, unbiased review in accordance with ISO/IEC 17024.
Appeals & Complaints Handling
Param Personnel Certification Body maintains documented processes for the handling of appeals and complaints related to ISO 45001 Lead Auditor certification activities.
These processes ensure that appeals and complaints are addressed fairly, impartially, and within defined timeframes.
Appeals
An appeal is a request by an applicant or certified individual for reconsideration of a certification decision.
Appeals may relate to:
- Assessment outcomes
- Certification decisions
- Suspension or withdrawal of certification
Appeals are reviewed by personnel independent of the original assessment and decision-making activities.
Complaints
A complaint is an expression of dissatisfaction relating to certification activities, including:
- The conduct of assessment activities
- The operation of the certification scheme
- The actions of certified individuals (where relevant to certification)
Complaints are handled objectively and without discrimination.
Submission of Appeals or Complaints
Appeals and complaints must be submitted in writing and include sufficient information to enable review.
Submissions should clearly identify:
- The nature of the appeal or complaint
- Relevant dates and reference information
- Supporting evidence, where applicable
Submission details and contact information are provided on the website.
Review and Resolution
All appeals and complaints are:
- Acknowledged upon receipt
- Reviewed in accordance with documented procedures
- Investigated by appropriately authorised personnel
- Resolved within defined timeframes
Where necessary, corrective actions are identified and implemented.
Impartiality and Confidentiality
Appeals and complaints are handled with due regard to:
- Impartiality
- Confidentiality of information
- Protection of involved parties
No discriminatory action is taken against applicants or certified individuals who submit appeals or complaints.
Outcome Notification
The outcome of an appeal or complaint review is communicated to the relevant party upon completion of the review process.
Where applicable, information on further steps or escalation options is provided.
Standards alignment
Appeals and complaints handling is conducted in alignment with:
- ISO/IEC 17024 (certification of persons)
- Applicable certification scheme requirements
